FAQ

Most frequent questions and answers

Yes, pick-up and drop off within Ubud is free of charge.

We can arrange pick up and drop off outside of Ubud. Rates are dependent on the location. 

Our driver will pick you up 15-30 minutes before your scheduled trip if you are in Ubud. 

Prepare at least an hour and a half before if outside Ubud.

Payments via Paypal are in USD and cash payments at the shop should be in IDR.

The currency exchange rate to be applied will be based on the exchange rate in use by Bali E-Bike Tours on the day that the booking was made.

Based on experience, children ages 10 and above can manage the e-bikes. 

Right now, we have bamboo e-bikes for kids below 10 years old.

Managing the e-bike is not that challenging but it does require that you know how to ride a regular bike.
 
There is no age requirement for adults. Millenials participate and enjoy the thrill and adventure. We noticed that majority of our guests are 40 and above.  We even have seniors as young as 70!
 
Children ages 5 and up may ride our bamboo e-bikes specially tailored for the kiddos.
 
You do not have to be essentially fit since our guides can adjust and take the tour at your own pace.
 
Ideally, the maximum allowable weight is 90 kg (198 lbs.)